G.I.C - GREEN INTERNATIONAL INFORMATION TECHNOLOGY SOLUTIONS COMPANY LIMITED
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Service Commitment

Service Commitment

TERMS OF SERVICE

Green International Co., Ltd (hereinafter referred to as “G.I.C”, “We”, or “the Company”, depending on the context) is pleased to provide our valued Customers (hereinafter referred to as “Customer”, “You”, or “the User”) with the terms and conditions regarding the registration and use of services provided by G.I.C.

By registering for, accessing, or using any of G.I.C’s services, the Customer acknowledges that they have read, understood, and agreed to comply with all terms of use set forth in this document. These terms are established to ensure transparency, effective cooperation, and to minimize unforeseen risks during the provision and use of services.

SERVICE QUALITY COMMITMENT

G.I.C is committed to providing customers with stable, secure, and reliable service quality through professional operating standards and technical support.

In the event that the service fails to meet the commitments explicitly stated in the Service Level Agreement (SLA), G.I.C will apply an appropriate compensation policy in accordance with the terms outlined below to ensure the legitimate rights of the customer and enhance peace of mind when using our services.

EXCLUSIONS FROM COMMITMENT

The service availability commitment shall not apply in the following cases:

  • System downtime due to scheduled maintenance with prior notice.
  • Service suspension or termination resulting from the customer’s violation of the Terms of Service.
  • Automated security systems blocking IP addresses due to multiple failed login attempts.
  • Customers proactively shutting down or restarting VPS or Dedicated Servers.
  • Issues arising from software, applications, or system configurations managed by the customer or a third party.
  • Errors originating from the customer’s website, source code, or data stored on the system.
  • Force Majeure events such as war, natural disasters, fires, terrorism, embargoes, or requests from state regulatory authorities.
  • Wide-scale cyberattacks or Internet infrastructure failures beyond the control of G.I.C.
  • Issues arising from equipment, software, or technology of the customer or a third party not belonging to G.I.C’s system.

CUSTOMER SUPPORT COMMITMENT

G.I.C strives to provide prompt, professional, and effective support through the following channels:

Live Chat: Customers can communicate directly with the support team to resolve basic issues or receive guidance during service usage.

Support Ticket: The Ticket Support system is the official channel featuring our highly experienced technical team. G.I.C commits to a response time of no more than 5 minutes from the receipt of the support request.

Hotline: Customers can contact our hotline directly for consultation and rapid resolution of urgent issues.

Note: For issues related to data, system configuration, or complex technical operations, G.I.C encourages customers to submit requests via Ticket or Email to ensure accurate and secure assistance.

SYSTEM MAINTENANCE AND UPGRADES

To ensure the system always operates stably and achieves peak performance, G.I.C performs periodic system maintenance and optimization.

Maintenance activities may be performed at any time of the day, not limited to office hours.

However, G.I.C consistently endeavors to minimize impact on customer services and will provide notice according to the following regulations:

Scheduled Maintenance: For maintenance activities that may affect services, G.I.C will notify customers via Support Email at least 24 hours prior to execution.

Emergency Maintenance: In the event of unforeseen issues requiring immediate handling, G.I.C will send an emergency maintenance notice at least 15 minutes before proceeding.